Refund policy


Aesthetic Clothing Co.

At Aesthetic Clothing Co., every piece is produced with intention, precision, and care. Many of our garments are made to order or produced in limited quantities. For this reason, we maintain a strict sales policy.

All Sales Are Final

All purchases are considered final sale. We do not offer returns, exchanges, or refunds for reasons including, but not limited to:

  • Incorrect size selection

  • Change of mind

  • Buyer’s remorse

  • Preference changes

  • Delays caused by carriers once shipped

We strongly encourage customers to review sizing guides, product descriptions, and images carefully before completing a purchase.

Damaged or Defective Items

If you receive an item that is damaged, defective, or materially incorrect, we will review your case.

To request assistance:

  1. Contact us within 7 days of delivery.

  2. Provide your order number.

  3. Include clear photos of:

    • The issue

    • The full garment

    • The packaging (if applicable)

Failure to provide photographic documentation may result in denial of the claim.

After review, and at our sole discretion, we may offer one of the following:

  • Replacement of the item (if available)

  • Store credit

  • Partial refund

  • Full refund

Refund determinations are made case-by-case. Approval is not guaranteed.

Eligibility Requirements

To qualify for review:

  • The item must be unworn and unused.

  • Tags must remain attached (if applicable).

  • The issue must not result from normal wear, washing errors, misuse, or alterations.

  • Claims must be submitted within 7 days of confirmed delivery.

We reserve the right to refuse any claim that does not meet these criteria.

Shipping Issues

Once an order has been handed to the carrier, Aesthetic Clothing Co. is not responsible for:

  • Lost packages

  • Stolen packages

  • Delayed delivery

  • Incorrect addresses provided at checkout

If a package is marked as delivered by the carrier, it is considered delivered. Customers must resolve delivery disputes directly with the shipping provider.

Chargebacks & Disputes

Initiating a chargeback without first contacting us to resolve an issue may result in:

  • Permanent ban from future purchases

  • Submission of documentation to the payment processor to dispute the claim

We are committed to resolving legitimate concerns fairly and professionally. Communication is required before escalation.

Fraud Prevention

We reserve the right to:

  • Refuse service to anyone

  • Cancel orders suspected of fraud

  • Request additional verification for high-value purchases

Our Commitment

While all sales are final, we are committed to integrity and fairness. If there is a legitimate issue with your order, we will evaluate it carefully and do our best to provide a reasonable resolution.

Luxury retail demands mutual respect. We expect customers to purchase thoughtfully, and in return, we commit to quality and good-faith service.

For assistance, contact:
ericmanges808@gmail.com